Refund policy
At Shearling Co, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
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RETURNS
We accept returns within 7 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- All original packaging must be included
- Proof of purchase is required
Items that do not meet these conditions may not be accepted.
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NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Worn or used items
- Items damaged after delivery
- Final sale or discounted items (if stated at purchase)
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EXCHANGES
We offer exchanges for:
- Incorrect sizes
- Defective or damaged items
If you need a different size or received a faulty product, please contact us within 48 hours of delivery.
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REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to reflect
Shipping fees are non-refundable unless the return is due to our error.
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RETURN SHIPPING
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
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DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours with clear photos. We will resolve the issue as quickly as possible at no additional cost to you.
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LATE OR MISSING REFUNDS
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider
- Processing times may vary depending on your bank
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CANCELLATIONS
Orders can only be cancelled within 12 hours of placing the order. After this period, your order may already be processed and cannot be cancelled.
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CONTACT US
For all return, refund, or exchange requests, please contact:
support@shearlingco.co.za
Please include your order number and relevant details so we can assist you quickly.
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We appreciate your trust in Shearling Co and are committed to making your experience as smooth as possible.