Privacy policy

OVERVIEW  
This Privacy Policy describes how Shearling Co (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our site, you agree to the collection and use of information in accordance with this policy.

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PERSONAL INFORMATION WE COLLECT  
When you visit our website, we may collect the following information:

- Your name, email address, phone number, and shipping/billing address  
- Payment details (processed securely via third-party providers)  
- Order details and purchase history  
- Device information such as IP address, browser type, and cookies  

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HOW WE USE YOUR INFORMATION  
We use your information to:

- Process and fulfill your orders  
- Communicate with you regarding your purchase or inquiries  
- Provide customer support  
- Improve our website, products, and user experience  
- Send promotional emails (only if you have opted in)  
- Detect and prevent fraud or unauthorized activity  

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SHARING YOUR INFORMATION  
We only share your information with trusted third parties necessary to operate our business, such as:

- Payment processors  
- Shipping and courier services  
- Marketing and analytics providers  

These third parties are required to protect your information and use it only for the services they provide.

We do not sell or rent your personal information to third parties.

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COOKIES & TRACKING TECHNOLOGIES  
We use cookies and similar technologies to:

- Improve site performance and functionality  
- Understand user behavior and preferences  
- Provide a more personalized shopping experience  

You can choose to disable cookies through your browser settings, although this may affect website functionality.

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DATA SECURITY  
We take reasonable precautions and follow industry best practices to protect your personal information.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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YOUR RIGHTS (POPIA COMPLIANCE)  
In accordance with South African data protection laws, you have the right to:

- Access the personal information we hold about you  
- Request correction or deletion of your information  
- Object to the processing of your data  
- Withdraw consent for marketing communications  

To exercise any of these rights, please contact us using the details below.

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DATA RETENTION  
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

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THIRD-PARTY LINKS  
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

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CHANGES TO THIS POLICY  
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

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CONTACT INFORMATION  
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:  
support@shearlingco.co.za